Finding the right place to stay in Madrid can dramatically shape your experience of the city. While the Spanish capital offers a dizzying array of neighborhoods, staying near the cultural heart of the city provides a unique advantage. For art lovers and history buffs, the area surrounding the Sorolla Museum is one of the most desirable enclaves in Madrid.
Located in the sophisticated Chamberí district, the Sorolla Museum was once the home and studio of the renowned painter Joaquín Sorolla. This house-museum preserves the intimate atmosphere of the artist’s life, surrounded by lush gardens that offer a tranquil escape from the urban bustle. It is a must-visit for anyone who appreciates Impressionism and the unique Spanish "luminism" style.
However, the appeal of this neighborhood extends far beyond the museum’s walls. The surrounding streets are lined with elegant 19th-century architecture, boutique shopping, and some of the best tapas bars in the city. It is a residential area that feels authentically local, yet it remains incredibly well-connected to Madrid’s main attractions.
Staying in this district allows you to enjoy a quieter, more refined side of Madrid while remaining just a short metro ride from the Golden Triangle of Art. You are within walking distance of the Paseo de la Castellana, a major thoroughfare filled with restaurants and businesses. It is the perfect base for travelers who want a peaceful retreat after a day of sightseeing.
Choosing accommodation here means prioritizing comfort and convenience. You can wake up, walk to a local café for churros, and be first in line when the Sorolla Museum opens its doors. It is an experience that combines leisure with deep cultural immersion.
The area boasts a range of options, from boutique design hotels to grand luxury stays and charming guesthouses. Whether you are traveling on a budget or looking to splurge, the streets surrounding this artistic landmark have something to suit your taste. You won’t have to compromise on quality or location.
To help you plan your perfect Madrid itinerary, we have curated a list of the best accommodations in the vicinity. These properties have been selected based on their proximity to the museum, guest satisfaction, and unique character. Below, you will find a comprehensive guide to the top places to stay near this cultural gem.
Hotel NH Madrid Zurbano
| Address | Calle de Zurbano, 79-81, Chamberí, 28003 Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours |
| Phone | 916 00 81 46 |
Super basic hotel from the Nh chain (now minor) which usually has nicer places. The room is super basic. All white, but even one painting or anything. Small TV set and very basic amenities in the bathroom. The location is not very central but has very easy transportation options near by,including a taxi rank right at the entrance. The service at the front desk is not always kind.
Someone impersonating hotel staff gained access to our floor and room. Personal belongings went missing. Hotel management only offered a refund for the night's stay and took no further responsibility. We did not feel safe.
I stayed here for several days and everything was great. The room was clean, the bed was comfortable, and the staff were always helpful. The location is also very convenient.
I didn’t have time to raise these issues during my stay as i only stayed for a night,but I was genuinely disappointed. For a 4-star hotel, the room lacked basic amenities: no slippers, no toothpaste, only one cup with no spoon (while we were 2 guests) and no small towels for hand drying—only shower towels.
This was especially disappointing because I’ve had very good experiences with NH in Germany, where I was even offered complimentary breakfast as a loyal customer. Compared to that, this stay felt like a letdown.
Helpful staff with luggage storage on check out day, close to stadium 15 min walk
Avoid this hotel. The rooms do not match the listings. I showed them the booking with the room description and there was still disagreement.
Hotel staff is not very freindly with this issue. They charged me for one night despite me refusing the room and going to another hotel. Think about that customer service....
Hotel NH Collection Madrid Abascal
| Address | Calle de José Abascal, 47, Chamberí, 28003 Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours |
| Phone | 916 00 81 46 |
I would like to share my experience at the hotel NH collection( Jose Abascal, Madrid) during my stay there with my daughter. We are Dominican, though we currently live in New Jersey, and I wanted to express how good I felt while staying there. It's been so long since I've found a group of people working in the same place with so many similar qualities. Staff members like Juanjo—who is incredibly kind and polite—made us feel like family; he always greeted us with a smile upon arrival and departure, and constantly checked if we needed any help. Likewise, Conchita, the general manager, was also super friendly, always making sure that we felt safe. And also, another member of the Front staff who was also very kind, always trying to help so that we could reach another destination like Toledo. And what else can I say but in the restaurant area, Mrs. Rebeca was always very kind, friendly, always giving us a very cordial welcome. Jesus always approached us asking if we needed anything else, as well as Mateo, Jose, and another member of the staff, who were super nice, Providing us with fantastic service. and made us laugh. We truly felt like we were at home. I also couldn't forget a very helpful person who was always making sure the room was okay and that we didn't need anything; she's the girl from the seventh floor, a very polite and, above all, very friendly girl.. We will.come back and we will bring friends and family.. Thank you! Thank you! Thank you!!.
Rosanna Corniel
Room #706
If you enjoy being in a location away from the main tourist area but still within walking distance of plenty of bars, restaurants and sights, this is a great hotel. The staff were all very helpful and we finished our stay with a great meal in the hotel’s Domo restaurant. Excellent value. Thank you to Bogdan for looking after us that night. Our room’s bathroom needed a refresh but I understand some renovations are on the way. We would stay again and would recommend to others. For reference, Plaza Major is a pleasant 45 mins walk with plenty of places you can stop and have a drink in the shade along the way. Or you can hop on the Metro or bus. Restaurants nearby seem to be frequented by locals with lots of variety.
I chose this hotel primarily for its proximity to the marathon starting line and its high ratings, but unfortunately, it did not live up to the premium price tag.
The Pros:
The bed and pillows were genuinely comfortable, which is essential before a big race. The location is also convenient for runners.
The Cons (Room Quality):
The hotel feels quite dated. For a "Collection" property, I expected more modern amenities.
• Outdated Tech: The TV was not a smart TV, and the coffee machine was an ancient model.
• Maintenance Issues: The showerhead in our room was broken and wouldn't stay upright.
• Poor Layout: Despite the square footage, the room design was inefficient and cramped. I’ve stayed in much smaller rooms in New York that felt far more comfortable and functional due to better architecture.
The Management/Service (The biggest issue):
The most disappointing part of our stay was how they handled a family emergency. A friend traveling with us had to cancel at the last minute because his mother suffered a brain hemorrhage and was placed in intensive care. Despite the gravity of the situation, the hotel was completely unhelpful. We were repeatedly told that "the manager would call," but they just kept stalling. In the end, they refused any refund or gesture of goodwill.
Between the aging facilities and the lack of empathy from management, I will never stay at this hotel again and certainly would not recommend it to others. There are better options in the city that offer both modern comfort and better customer service.
This hotel is in a nice upscale neighborhood of Madrid, away from the crowds and noise in other areas. There are plenty of cafés and restaurants nearby, and a mall that includes a large supermarket about ½ a mile away. The hotel is clean and offers a great selection of rooms to choose from. The staff is friendly and accommodating, responding to our questions whenever asked. Don’t skip the breakfast option. It offers a large array of items, from about a dozen different breads, rolls, and pastries. There are eggs, different meats, cheeses, and very fresh and tasty fruit. They offer made-to-order omelettes, too, if you want. The wait staff is also friendly and takes full care of your requests. I would certainly stay here again and highly recommend this hotel.
Here for business. Good clean rooms and hotel. Very friendly staff especially at reception. Made the stay incredibly easy. Bogdon in particular at the bar was really friendly and welcoming. Lovely terrace to have a quiet beer at the end of the day. Would recommend.
El Palacete de Almudayna
| Address | C. de Luchana, 27, Chamberí, 28010 Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | 676 35 88 59 |
Unfortunately not a good review. the boiler in the bathroom was dripping all the time. The room was not cleaned properly. There was a clump of hair in the corner. The walls are thin, you can just hear every word through the wall. It is possible to open the window to the courtyard, but in the morning the people down there are so loud that they wake you up. All in all the hotel is in a good location. But that was it. Never again!
We had a fantastic stay at this hotel. The room was clean, cozy, and well-maintained, with excellent housekeeping. There were plenty of nearby food and drink options, offering a great variety of choices. The hotel's location was highly walkable, close to the metro and many attractions. We felt very safe, both in the hotel and in the surrounding area, which was quiet and well-lit at night. Additionally, the proximity to popular landmarks and shopping made it an ideal spot for exploring the city.
I had a 5 night stay in Madrid and the hostel was perfect for me. The rooms and halls are renovated and cleaned daily. The staff is very friendly, polite and flexible. I would return the next time in same location for sure.
Fair hotel with basic but good rooms, in the heart of Madrid.
A bit pricey and even had to pay extra to leave my luggage before 3pm, but I guess this the better price you’re going to find for a hotel in Madrid
Very good location and close to Metro stations. Value for money and coffee shops nearby for breakfast. A little bit of noise at night.
Hotel Agora Juan De Austria
| Address | C. de Juan de Austria, 5, 7, Chamberí, 28010 Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | 914 48 00 14 |
I really enjoyed my stay at this hotel. The hospitality was excellent, the room was clean and spacious, and the air conditioning worked very well. The only issue I experienced was with the bathroom drain, as the water would get stuck in the bathtub.
The hotel also offered a very good breakfast with plenty of delicious options.
The location is another great advantage. It is situated in a quiet neighborhood, while the nearby street is full of bars and places where you can enjoy your evening. The area offers a nice balance between peace and entertainment. Madrid is also a relatively compact city, so it’s easy to reach many important attractions. Most places are only three or four bus stops away.
Overall, I had a very pleasant stay and would happily recommend this hotel.
Super friendly and welcoming staff. Excellent breakfast with a kind and nice host. Beds need to be upgraded and soundproof of rooms are not the best. Near metro stop. Not a noisy night! I recommend it! I walked everywhere, but you can use metro.
The hotel is in a good location, right next to a lovely little square surrounded by restaurants and cafes. The hotel itself is in a retro style, which actually provides a feeling of warmth of a familiar space, which is really important for the feeling of comfort. The rooms are very spacious, the inventory is solid, one might say above average level. Cleanliness is at an impeccable level. Breakfast buffet with not too much choice, but with carefully selected dishes, which is much more important. The staff is really professional and friendly and we have nothing but praise for them. Excellent ratio of price and quality of experience.
Such a lovely hotel, amazing location and great stuff!
Breakfast was simple and tasty, rooms are very clean and comfortable. Next to the hotel is amazing park with cute bars and coffee shops.
Would come back here.
I was looking for a simple place to sleep for a few nights and didn't have muck expectations. All of the stuff was very kind and helpful. The room was spacious, clean and pretty quite. A lot of great restaurants and bars around the hotel. Overall I had a great experience.
Boutique Urban Madrid Serrano
| Address | Calle de Diego de León, 10, Salamanca, 28006 Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | 915 63 32 51 |
This hotel is the biggest scam in town!!! As I write I have just come from breakfast that was included in my room payment. But guess what? The breakfast is provided by the restaurant next door probably owned by the same people, but, and this is a big BUT! You can only choose from a €3 menu. So you pay about €25 extra for room and breakfast and you can only have a €3 breakfast. What a scam. STAY AWAYCFROM THIS HOTEL!!
Another thing (probably much worse, much Scarmish!) They have a late checking fee of €50¡ imagine that! I arrived after 11 pm testerdY (ie 11vJune 2026) and there was no one at reception. I called a number and someone came and informed me that I was CHECKING IN LATE so I had to PAY €50 late fee! Who does that? I had not been informed of this late fee thing otherwise I would not have booked this horrible hotel. I knew my arrival I'm Madrid was after 11pm. What a scam, what a horrible place.
Don't say you were not warned!!
I booked this hotel for its location. Close to shops, supermarkets and restaurants and close to my meetings. The room was comfortable with small kitchenette and clean bathroom Service is limited but staff was friendly and helpful. Can be a bit noisy but overall I had a good stay.
Noisy!! The walls are paper thin!! Toilets are so horrible, you cannot sit on it. Have to do a sideway. Shower is super tiny. You can hear your neighbor using the toilet. Being listed as an apartment for 2 people, no kettle, 1 glass, 1 fork, 3 spoons, 2 mugs, 2 blunt knives, no cooking utensils even though it has a hot plate. Aircon doesn't work.
The location is good but that's about it. Not very clean and missing basic facilities. Way too overpriced for what it's worth so would not recommend!
We had a second floor room facing the road and could hear the lobby door open and close until they lock it at 11ish
Hotel NH Madrid Chamberí
| Address | Calle de Bretón de los Herreros, 29, Chamberí, 28003 Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours |
| Phone | 914 42 83 00 |
This hotel exceeded my expectations honestly, especially for the price. It was quite affordable, and even comes with breakfast.
The hotel itself is easily walkable to a lot of major areas in Madrid, albeit with about a 20-25 minute walk (but hey, Madrid is gorgeous to walk around in anyway.) It's also close to several Metro stations which made it very easy to get around from the airport, to the city center, and to the Atletico Madrid stadium. The room is clean and they provide a hair dryer, as well as soap, shampoo and conditioner. It also had a mini fridge. The breakfast was great and fresh each morning. The staff were always super helpful and kind and were able to keep my luggage for a few hours on my last day there. There's also a Dia grocery store right next to it which was convenient. If you're looking for absolute luxury with incredible views, this is not the place for you. If you're looking for kind staff, a clean room, and all the basics you need while you explore Madrid, this is a perfect choice!
Chamberi is a fun, nice neighborhood in Madrid as well. I always felt safe walking around as a woman, particularly by myself.
I loved my stay and would absolutely stay again.
I recently stayed at NH Madrid Chamberi and had a wonderful experience. This hotel in Madrid truly exceeded my expectations in every way.
The rooms were impeccably clean, spacious, and modern with comfortable beds that ensured a great night's sleep. The location is fantastic - well-connected to major attractions and surrounded by excellent restaurants and cafes. The staff was incredibly helpful and friendly, always ready to assist with recommendations and requests.
The service throughout my stay was outstanding, from check-in to checkout. The breakfast offered a great variety, and the common areas were well-maintained and inviting.
For anyone searching for quality Madrid hotels, I highly recommend NH Madrid Chamberi. The combination of excellent amenities, professional service, and prime location makes it a top choice.
I'll definitely be returning on my next visit to Madrid!
Very good hotel in relatively quiet location. Not very central, but still close. Reception staff - nice and efficient. Rooms spacious, with various amenities, well thought-through bathroom. At least in our room it was very quiet. Very well working and almost silent AC system. Internet connection maybe not extremely fast but stable.
Breakfast is reasonable, but not great, as for NH standards. Quite often some products were missing, only one coffee machine working, scrambled eggs overdone and nearly tasteless. You could order some egg dishes, but it tool long time and end result wasn't that great.
Comfortable and clean rooms. Breakfast was OK
Easy to access from the Metro station, nice, clean ... a good dwelling place.
Safestay Madrid Central
| Address | C. de Sagasta, 22, Centro, 28004 Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours |
| Phone | 914 45 03 00 |
I only stayed for one night, but I enjoyed myself. The bathrooms were clean enough, and the bed was pretty comfy. What makes this place is the location!!! It was super close to two different metro stations, which made getting around very easy. The surrounding area was also pretty, and there were a few bars and restaurants on the same street. The staff was incredibly kind, and the check-in process was easy. I would stay here again 🙂
I stayed at a room with 8 beds (bunk beds). Air conditioning was perfect. Everyone was so nice. Bathrooms and bed clean. Super comfortable and the service is excellent.
The movie room was comfy and there is always someone who doesn’t resist and takes a nap in there haha (I almost did)
Overall: amazing stay. Super recommended!!!!!
Staying at SafeStay Madrid has completely shattered my expectations—especially given its 3.8-star rating. As an experienced traveler who has visited over 40 countries and 40 states, I can genuinely say this is one of the best value-for-money hostels in the network, particularly for a six-bed dorm in late July at around €16–€17 before tax.
I arrived around 12:30 PM just hoping to drop off my bags to avoid hefty luggage storage fees while exploring the city before check-in. The front desk staff, Mark, was exceptionally flexible and friendly, letting me check in well ahead of the official 3:00 PM standard time.
The room itself is surprisingly spacious, bright, and features a nice balcony, plus a rooftop terrace (though I haven't checked out the terrace yet). Practical touches are well-thought-out: every bed has its own dedicated power outlets and lighting, the lockers are huge, the elevator works smoothly, and the en-suite bathroom is clean and modern.
Having previously stayed at SafeStay locations in Elephant & Castle, Glasgow, and Naples just a few days ago, this Madrid property really stands out. For the price, location, and service, it deserves a higher rating than what it currently gets. Highly recommended!
I felt very dissapointed with this hostel.
The bathrooms had hairs all over the sink, skid marks in the toilets, didnt feel very clean.
They charge you extra for every single item ( cuttlery keeping luggage etc)
some of the staff that works there are super friendly but one of the girls who works that was so incredibly rude. Its very well located but I think theres a lot better in madrid
Longest check-in possible
It is crazy that only one person is working at front-desk when they know they are fully booked
Spent around 40minutes only to get the keys, considering I checked in online
Rooms though are quite nice. Very bright and spacious. Bed was comfortable. Everyone has it's one small locker in the room. However you have to bring the lock with you.
Toilets were clean, but having only one toilet on the whole floor for males, is quite strange.
For luggage room unfortunately you have to pay using bounce application, around 7EUR.
In general mixed feelings, but for this price it's okay.
Hyatt Regency Madrid Residences
| Address | P.º de la Castellana, 62, Salamanca, 28046 Salamanca, Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | 910 10 23 00 |
We had a wonderful stay at Hyatt Regency Madrid Residences. The accommodation was clean, comfortable, and very pleasant, and the service was excellent.
A special thank you to Clara Navarro for her kindness, patience, and professional assistance. She was always very responsive and helpful with our questions, transportation arrangements, and the refund of our deposit. Her warm and attentive service made our stay even more enjoyable.
Thank you to Clara and the entire team for taking such good care of us. We truly enjoyed our stay and would definitely recommend Hyatt Regency Madrid Residences. We hope to come back again in the future!
We had a wonderful stay at the Hyatt Madrid Residences. The apartment was extremely spacious and comfortable, making it perfect for our family. We especially appreciated having a washing machine, which was very convenient during our trip, as well as the Nespresso machine for our morning coffee. The thoughtful breakfast items provided in the apartment were a nice touch and made our stay even more enjoyable.
The staff were exceptionally friendly, welcoming, and helpful throughout our visit. Their hospitality really stood out and made us feel at home. We would definitely stay here again and highly recommend it to anyone looking for a comfortable and convenient place to stay in Madrid.
We had a fantastic stay! The apartment had everything we needed and more and was both beautiful and exceeding comfortable. The ability to do laundry (wash and dry) and cook for ourselves was so convenient while still having that luxury hotel feel. The staff was so friendly and helpful and we would absolutely recommend this to any future travelers.
A flawless stay in the heart of Madrid!
The Hyatt Regency Madrid Residences exceeded all expectations. The room was incredibly spacious, featuring a sleek, minimalist design and floor-to-ceiling windows that filled the space with beautiful natural light. It truly felt like a luxury home away from home. The amenities were top-notch, and the attention to detail in the room's layout made for a very relaxing stay. Highly recommend for anyone looking for modern comfort and style.
By far one of the best places we’ve stayed at! The apartments are spotless, spacious and comfortable. Absolutely perfect for a family of four. The location is central and close to all the sights yet you feel like you’re part of a neighborhood. Madrid is an amazing city, and we miss it already.
Boutique Urban Madrid Génova
| Address | C. de Almagro, 10, Chamberí, 28010 Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | 913 19 80 94 |
The entrance could benefit from some renovation, and the lift area feels quite dark and uninviting.
Overall, the hotel appears somewhat run down.
That said, the room itself was very clean and included a small kitchen with basic utensils, which was convenient. The Wi-Fi connection was decent.
Unfortunately, we experienced an issue with the shower, as the water did not drain properly, which caused an unpleasant smell in the room.
On the positive side, the location is excellent—situated in a great area of Madrid, close to a metro station and surrounded by plenty of nice restaurants and cafés.
Nice spacious rooms. Clean bathrooms. We were in a room facing the front and you coukd constantly hear the front glass door opening and closing until they lock it around midgnight.
Scammers. Booked a room for the same day on booking and only after we paid for the room - we received a message that check in is not possible after 23:00 and it was already 23:30.
Us, and 3 more couples had to wait 1 hour and call all supports, before the hotel worker came - he was so slow in checking in. It took him 30 minutes to put all the data in a system
AND you will have to pay 50 euros plus because checking in after 23:00 is against hotel police :))
What a SCAM
Facilities in the room are old and are not fixed
After booking rooms at this hotel, I read the reviews on Google and was quite worried, since the reviews there were not good at all. Still, I decided not to change my reservation — and I don’t regret it one bit. Everything written in the negative reviews is completely untrue and doesn’t reflect the reality of the hotel. This is a high-quality hotel at a very reasonable price.
Everything was excellent — the location is in the center of Madrid, the lobby is pleasant and well-organized, the reception staff are kind, everything is always clean and tidy, there are three elevators, and the rooms are neat, clean, and very well equipped. Housekeeping was great — they cleaned and arranged the room every day and replaced the towels.
The beds are tidy, comfortable, and clean; the bathroom and toilet are modern and pleasant; there’s a bright window, and the overall feeling is very comfortable.
It is also very quite and not crowded. You can sleep quietly and peacefully.
It’s not a luxury hotel, but it’s definitely everything you need for a trip to Madrid — and all at a great price. Highly recommended!
Unfortunately I have to give this hotel 1 star even though the lady at the reception desk was incredibly nice and polite. I was so frustrated staying here in August of 2026. The room was unbearably hot all night long. They advertised having air conditioning but it did NOT work. We tried several attempts to modify the temperature with the thermostat. The bed was very hard and the room had little ventilation even with the window open. The straw that broke the camels back was when I went to the bathroom at 2:00am in the morning (NOT having used the toilet paper since we arrived. In fact, the roll was still fresh with the first piece of toilet paper still sticking to the roll). In my tired state, I went to grab some toilet paper and I saw a massive green and red booger stuck onto the toilet paper roll. I was horrified as this is incredibly unhygienic. In the morning, I asked the reception for an hoja de reclamaciones which she happily gave me. I wouldn’t return as this hotel DID NOT live up to my expectations, we got no rest, and I was disgusted and felt dirty for the duration of my stay.
General Martínez Campos
| Address | P.º del Gral. Martínez Campos, 42 Bis, Chamberí, 28046 Madrid, Select |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | 650 80 92 49 |
Hyatt Regency Hesperia Madrid
| Address | P.º de la Castellana, 57, Chamberí, 28046 Salamanca, Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | 912 10 88 00 |
Absolutely beautiful hotel with amazing staff. We are Hyatt members and have been for a long time- and this is one of my favorite hotels we have stayed in.
Upon arrival, we were immediately greeted by a very friendly staff member who took our bags to the check-in area and then up to our rooms with us.
The hotel itself is very beautiful and they paid a lot of attention to the details with the decor.
It is a pretty central location, but it is not right in the center of downtown which makes it a little quieter versus their sister location which is Hyatt centric(which was also fabulous).
The rooms were GORGEOUS. Very stunning bathroom with French doors, luxurious robes and bath products and very comfortable beds.
The gym was beautiful too with a panoramic view of Madrid.
The breakfast in the morning had a great selection. The ONLY thing I will say is that when we were there on the morning of sept 6 at around 7:30am, an older women with glasses (she was a waiter) started talking about us under her breath to a different waiter about how we are Americans. She didn’t realize that I can understand and speak Spanish very well so I understood what she said. My friend and I were being extremely friendly so it is unclear to me why she was negative towards us and then never actually came back to our table. The rest of the staff at this hotel was amazing and I don’t wanna decrease the rating because of one bad experience with a staff member-but I would address this with the breakfast staff as it was offensive. This is the only time I have had this experience with a Hyatt staff member at any location worldwide.
We had a wonderful stay, and I truly want to thank the entire team for making our experience so special.
Starting with the front desk, Adriana was absolutely incredible. Her professionalism, kindness, and welcoming attitude really stood out.
At the restaurant, a huge thank you to Cristina and Gabriel for their wonderful service. They were both so kind, attentive, and welcoming throughout our stay. I’d also like to give a special thank you to Javier, the host, who was incredibly hospitable, kind, and welcoming.
I also want to thank all the bellhops and doormen. Every single person we interacted with was so friendly, helpful, and genuinely welcoming. Their kindness never went unnoticed.
Honestly, the entire team was incredible.
You all made our stay truly memorable, and we would absolutely love to come back and honestly to everyone reading this is the only hotel you would want to stay in Madrid, highly recommend!
We had a wonderful stay at the Hyatt Regency Hesperia Madrid. The hotel was modern, clean, comfortable, and a very relaxing place to come back to after exploring Madrid.
Our room was spacious and extremely clean, and the individual beds were plush and very comfortable. The shower was excellent as well, and we really appreciated having a room that felt comfortable and well designed for our stay.
The lobby is beautiful and welcoming, and the overall atmosphere of the hotel felt polished and peaceful. The staff were pleasant and the hotel was well maintained throughout.
The location was very convenient. Gran Vía and the heart of Madrid are only about a mile or so away, making it easy to reach the shopping, restaurants, and major sights while still being able to return to a quieter and more relaxing area.
There is an overnight parking fee, but if you are comfortable driving in Madrid, I think having a car is absolutely worth it. It made getting around the city much easier and allowed us to see more without relying entirely on public transportation or doing so much walking.
I also thought the hotel was a very good value compared with some of the other hotels we considered in Madrid. For the quality, comfort, location, and overall experience, I thought the price was very reasonable.
The only amenity I would have loved to see was a swimming pool, but otherwise we were very happy with our experience. After long days of sightseeing, it was wonderful to return to such a clean and comfortable hotel.
We really enjoyed our stay and would happily return when visiting Madrid again. Highly recommend!
This is a wonderful Hyatt one better Hyatt I’ve been to especially in Europe. We were very fortunate. Got the family room rooms which I totally recommend if you have a family of fuller. It’s a very large two bedroom kind of sweet with the extra space and liability is a potential getting upgrade. It just depends on availability. Location is excellent. It’s a little further out from downtown but not a big deal with the bus system and everything else. The staff are incredibly friendly. Their English is perfect.
If you get an opportunity to get the club access, I would do it for small snacks and drinks
A wonderful family stay in the heart of Madrid. The Hyatt Regency Hesperia sits right on Paseo de la Castellana, so we were within an easy walk of the Golden Mile shopping on Calle Serrano and a short hop from the Prado and Thyssen museums. The rooms were elegant and genuinely quiet despite the central location, with marble bathrooms, plush bedding, and thoughtful touches that made traveling with kids easy.
Service was the highlight of the stay. I want to specifically recognize Jorge, who looked after us during dining and was outstanding. He was attentive, warm, and went out of his way to make every meal feel special, including taking great care of our little one. That kind of personal service is what turns a nice hotel into a memorable one.
Five stars across rooms, service, and location, and Jorge is a big part of why. We will be back.
Hotel "Casa el Viso"
| Address | C. de Oquendo, 14B, Chamartín, 28006 Madrid |
|---|---|
| Maps | Click here |
| Website | Click here |
| Opening Hours | — |
| Phone | — |
We slept in a bathroom.
We stayed at this “hotel” for 4 nights — and it was one of the worst travel experiences we've ever had.
Problems started even before we arrived. After booking, we saw a growing number of concerning reviews saying the place didn’t exist, people couldn’t get in, there was no water, and nobody was answering the phone. I messaged the property, and they reassured me everything was fine and that they would open in April. But when I followed up with more specific questions — they ignored my message completely.
One day before arrival, I contacted Booking.com support, explained the situation, and they reached out to the hotel. The hotel confirmed the reservation to Booking.com, but once again didn’t send me anything directly.
On the day of check-in, we found the place — but the door was locked with a code lock. We knocked for a long time. Eventually, a woman (apparently a cleaner) opened the door and told us we couldn’t check in before 3:00 PM and that we should’ve received a code via message. Of course, we hadn’t received anything. There is no reception, and the only people working there are Spanish-speaking cleaners who don’t speak English.
We left and came back at 2:30 PM. It had started raining. The cleaners kindly let us wait inside the corridor (thank you for that). Still no message. We asked again why we hadn’t received anything — they were surprised and said, “That’s strange, the code is usually sent to everyone.” I tried calling the property — no answer on one number, and the other was simply turned off. Finally, the cleaners managed to contact the owner themselves, and only then did we receive the code. This whole situation was extremely stressful and completely avoidable.
Now the room itself — and this is where things go from bad to absurd.
The room is literally a bathroom with a bed inside. It’s so small that two people can’t even move around freely. The floor is tiled and freezing cold. The toilet is right next to the bed, separated only by a thin glass door — not soundproof, not airtight. Probably designed to “strengthen the bond” between couples by forcing them to hear and smell each other.
The room is extremely humid, especially after using the shower. Cold drafts come through the window, so we ended up sleeping with our heads at the foot of the bed.
There is no soundproofing — you can hear everything from the hallway.
The bed is terribly uncomfortable — we both had back pain after every night.
There are no amenities: no dishes, no hairdryer (unless you ask the cleaners), and the towels are tiny, barely enough to dry your face.
Nobody came to clean the room, change towels, or replace the bed linens. We had to take the trash out ourselves.
Here’s a list of things that were advertised but NOT available:
1. Dining area, seating area — There is no place to sit, at all.
2. Hairdryer — Only available if you ask the cleaners.
3. Kitchen — There is no kitchen. Just a storage area. The fridge was unplugged, and there was no kettle, no microwave, no stove, no dishwasher — nothing. We received some dishes only after explicitly asking for them.
Also, this “kitchen” is closed after the cleaners leave, so it’s not accessible at all in the evenings.
4. 15 m² of space — This room is maybe 8 m² at best.
5. Reception — Doesn’t exist.
6. Work desk — Not present.
7. Kettle, microwave, fridge — None of these were available or working.
Bottom line:
We literally slept in what felt like a badly converted bathroom. Stressful check-in, no communication, zero comfort. I absolutely do not recommend this place to anyone.
We reported all of these issues to Booking.com support, and they partially refunded us for the stay.
Also, be aware: this property appears to operate under another name/account — Casa el Viso and Boutique Hotel Oquendo. Be careful when booking.
The room was small but certainly clean self functional. Other guests, however, were extremely noisy through the night
They're scammers. I didn't believe the reviews at first, but it's really terrible. I booked a room a month ago, and today, when I'm only a week away, my reservation is being canceled.
This is a worst hoter during summer vacation in madrid cause the owner already knows that its super warm but he does nothing at all. NO AIRCON AND THE LEAST EXPECTED IS FAN BUT NOTHING AT ALL.... i expected to have a good sleep cause i have a meeting the next morning but didnt even rest at all for the poor ventilation.
It says in the site and also posted that no smoking but theres a lot guest that smokes and as a non smoker i value that to be done. "AS I OPEN THE WINDOW ALREADY SMELL THAT SOMEONE IS SMOKING".
NEVER AGAIN..
Good location and very affordable pricewise
Essential Tips for Visiting the Sorolla Museum Area
To make the most of your stay in this beautiful part of Madrid, it helps to plan ahead like a local. While the area is welcoming and easy to navigate, a few insider strategies can save you time and enhance your cultural experience. Here are five practical tips to ensure your visit to the Sorolla Museum and the surrounding neighborhood is seamless.
1. Book Museum Tickets in Advance
While the Sorolla Museum is not as overwhelmingly crowded as the Prado or Reina Sofía, its intimate size means capacity is limited. Especially during peak tourist seasons and weekends, lines can form outside the garden entrance. Booking a timed entry slot online before you arrive ensures you can walk straight in and spend more time admiring the artwork rather than waiting on the sidewalk.
2. Visit During the Free Hours
If you are traveling on a tight budget, take advantage of the museum’s free entry windows. The Sorolla Museum typically offers free admission on Saturday afternoons and Sunday mornings. However, be prepared for a busier experience during these times. It is best to arrive at least 30 minutes early to secure your spot, as the house itself is quite small and can fill up quickly.
3. Explore the Side Streets of Chamberí
Many visitors rush from the museum to the metro, missing the hidden charm of the surrounding blocks. Take time to wander the streets directly east and west of Paseo de la Castellana. You will find the "Mercado de Chamberí," a gourmet food market perfect for lunch, and Calle de Fuencarral, which offers a fantastic mix of local boutiques and international brands.
4. Use the Commuter Train for Airport Access
While the metro system is excellent, the Recoletos commuter train station is located just a short walk from the museum. This station is part of the Cercanías network, which connects directly to Madrid-Barajas Airport (Terminal 4) and Chamartín station. It is often much faster and more comfortable than taking the metro with heavy luggage, so check the train schedules before relying solely on the subway.
5. Dress for the Gardens
The museum is famous not just for its paintings, but for its stunning Andalusian-style courtyard and garden. This outdoor space is one of the most peaceful spots in Madrid, and you will likely want to sit and relax there for a while. Wear comfortable shoes for the uneven cobblestones and bring a light layer, as the shade in the garden can feel cool even on a warm Madrid day.
Staying near the Sorolla Museum offers a rare opportunity to see Madrid through the eyes of an artist. It allows you to step away from the tourist crowds and experience the daily rhythm of one of the city’s most elegant residential areas. The convenience of the location, combined with the tranquility of the tree-lined streets, makes it an ideal choice for discerning travelers.
Ultimately, this neighborhood provides more than just a place to sleep; it offers a sense of place. After a day of exploring grand boulevards and world-class art, returning to the quiet, sophisticated atmosphere near the museum feels like coming home. It is the perfect way to balance the energy of Madrid with the relaxation you deserve on vacation.
